At FemiLux Éra LLC, we want you to feel confident in your purchase. If you’re not completely satisfied, we’re here to help.
Returns
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused
- The item must be in original condition
- The item must be in original packaging
To initiate a return, please contact us at: femiluxera@gmail.com
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Digital products (eBooks, downloads, affirmations, etc.)
- Gift cards
- Used candles
- Items marked as final sale
- Personalized or custom items
Because digital products are delivered instantly, all digital sales are final.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 5 days of delivery with:
- Your order number
- A photo of the item
We will gladly work with you to resolve the issue.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding our refund policy, please contact us at: femiluxera@gmail.com