{"id":93,"date":"2026-03-26T19:33:56","date_gmt":"2026-03-26T19:33:56","guid":{"rendered":"https:\/\/femiluxxe.com\/?page_id=93"},"modified":"2026-06-01T09:17:02","modified_gmt":"2026-06-01T14:17:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/femiluxxe.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">At <strong>FemiLux \u00c9ra LLC<\/strong>, we want you to feel confident in your purchase. If you&#8217;re not completely satisfied, we&#8217;re here to help.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our return policy lasts <strong>30 days<\/strong> from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be <strong>unused<\/strong><\/li>\n\n\n\n<li>The item must be in <strong>original condition<\/strong><\/li>\n\n\n\n<li>The item must be in <strong>original packaging<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, please contact us at: femiluxera@gmail.com<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are <strong>not eligible for returns or refunds<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Digital products (eBooks, downloads, affirmations, etc.)<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Used candles<\/li>\n\n\n\n<li>Items marked as final sale<\/li>\n\n\n\n<li>Personalized or custom items<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Because digital products are delivered instantly, <strong>all digital sales are final<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Defective Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged or defective, please contact us within <strong>5 days of delivery<\/strong> with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A photo of the item<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will gladly work with you to resolve the issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, refunds will be processed to your original payment method.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for return shipping costs unless the item arrived damaged or defective<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Late or Missing Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven&#8217;t received a refund yet, please:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your bank account again<\/li>\n\n\n\n<li>Contact your credit card company<\/li>\n\n\n\n<li>Contact your bank<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#8217;ve done all of this and still have not received your refund, please contact us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding our refund policy, please contact us at: femiluxera@gmail.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>At FemiLux \u00c9ra LLC, we want you to feel confident in your purchase. If you&#8217;re not completely satisfied, we&#8217;re here to help. Returns Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. To be eligible for a&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-93","page","type-page","status-publish","hentry"],"mb":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - A Lifestyle &amp; Reflection Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/femiluxxe.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - A Lifestyle &amp; Reflection Blog\" \/>\n<meta property=\"og:description\" content=\"At FemiLux \u00c9ra LLC, we want you to feel confident in your purchase. 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